FAQ
What is your return policy?
Free returns within 14 days of receiving your order. Items must be unworn, with their tags and original box. Email us at sneakerwear.off@gmail.com with your order number and we will send you the return instructions. Refunds include the original standard delivery charge.
Are your products authentic?
Yes, all our products are 100% authentic and brand new. Every item is checked before it ships: labels and tags, stitching and the box.
Authenticity guarantee: if you ever have a doubt about an item you received, contact us. If it is not genuine, we refund it in full, including delivery costs.
When will I receive my order?
Orders are shipped within 1–3 business days. Delivery then takes 3–5 business days in the United Kingdom and in France, and 5–8 business days to other countries. For rarer or limited-stock items, delivery may take slightly longer.
What are the shipping costs?
France: €7.99, free on orders of €65 or more.
United Kingdom: £7.99, free on orders of £120 or more.
European Union and rest of the world: €7.99, shown in your local currency at checkout.
The exact shipping cost is always shown at checkout before you pay.